Not My Job
How about this? Rather than just moving the branch, the paint truck just drove around it... as a result, a sub-standard job.
It reminds me of a night I was traveling when working for Canon USA. I was in San Francisco for a few days. One night I wanted to have an ice cream sundae to take to my room. I went to the restaurant to order my ice cream so that I could take it to my room (I didn't want to pay the extra $8 just for room service to deliver it since I was already there anyway).
When I asked for ice cream to go, the waitress asked me where I was going to take it. I told her and she said that union rules prevented her from letting me take anything from the restaurant to my room because that was a different union's responsibility. I was dumbfounded.
How often do we ignore the simple things that will allow our service to stand out in the crowd because it is simply not our job? How can we ever expect to be great if we keep passing the buck?
Thanks to Seth Godin for the picture.
Corey Smith is the Vice President of Innovation at Fisher's Document Systems where he maintains a blog on business and technology.
Corey Smith is the president of Tribute Media a web development firm providing high performing, industry specific websites. He is a businessman, writer, technology fanatic, graphic designer and web developer. His greatest passion is teaching, consulting and speaking.
You can find him on Twitter, FaceBook, FriendFeed, and LinkedIn.
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Submitted by Not My Job » SHARING IDEA WEBLOG (not verified) on Sat, 05/05/2007 - 05:28.
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Submitted by How lazy are you? - Master the Business - Boise, Idaho (not verified) on Fri, 06/08/2007 - 08:21.
[...] See my comments and the picture at my posting titled Not My Job. [...]
Submitted by Corey Smith’s Business and Technology Blog » My Faves (not verified) on Tue, 03/18/2008 - 05:08.
[...] How about this? Rather than just moving the branch, the paint truck just drove around it… as a result, a sub-standard job. How often do we ignore the simple things that will allow our service to stand out in the crowd because it is simply not our job? How can we ever expect to be great if we keep passing the buck? Read the full post at Not My Job. [...]
