The amenities that you provide your customers show how you care about them. It shows how much you value them.
I hate when I go to a restaurant or store and find the bathrooms to be dirty and in disrepair. If they can't clean up, what does that say about the company. I am espcially amazed when there is a sign that says, "If this bathroom needs attention, please notify the manager." If it is that far gone, then they haven't been in there often enough.
shares his experience while at the Javits Center. They know the lack of seating is going to be a problem yet do nothing about it.
How often do we forsake the customer experience
because we are too cheap or lazy to show that we actually want our customers' business?
is the Vice President of Innovation at Fisher’s Document Systems where he maintains a blog on business and technology
Corey Smith is the president of Tribute Media a web development firm providing high performing, industry specific websites. He is a businessman, writer, technology fanatic, graphic designer and web developer. His greatest passion is teaching, consulting and speaking.
You can find him on Twitter, FaceBook, FriendFeed, and LinkedIn.
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