I moved into my new house and called my satellite company to move my dish. They said, "No problem... our first installation date is two weeks out. There will only be a $25 move fee."
. I thought.
I called a local satellite dealer and asked if they could move me any sooner. I was told that if I was a new customer, they could take care of me. So, my wife became the new customer and my account was canceled.
Here is what I get now.
- I get installed tomorrow instead of in two weeks.
- I get a new DVR for free
- I don't have to pay the install fee.
What amazes me is that I had to be the new guy to get this. Why couldn't my four years as a "valued customer
" been good enough? I always paid my bill on time. I never complained. I think I only called technical support once.
Now I know how to beat the system and know how to be the new guy all the time.
Too bad I have to beat the system instead of just being valued for paying them over $3,000 for service since I have been their customer.
is the Vice President of Innovation at Fisher’s Document Systems
Corey Smith is the president of Tribute Media a web development firm providing high performing, industry specific websites. He is a businessman, writer, technology fanatic, graphic designer and web developer. His greatest passion is teaching, consulting and speaking.
You can find him on Twitter, FaceBook, FriendFeed, and LinkedIn.
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