I want to be the new guy

Submitted by Corey Smith on Tue, 08/28/2007 - 12:26
I moved into my new house and called my satellite company to move my dish. They said, "No problem... our first installation date is two weeks out. There will only be a $25 move fee." Hmmmmm. I thought. I called a local satellite dealer and asked if they could move me any sooner. I was told that if I was a new customer, they could take care of me. So, my wife became the new customer and my account was canceled. Here is what I get now.
  • I get installed tomorrow instead of in two weeks.
  • I get a new DVR for free
  • I don't have to pay the install fee.
What amazes me is that I had to be the new guy to get this. Why couldn't my four years as a "valued customer" been good enough? I always paid my bill on time. I never complained. I think I only called technical support once. Now I know how to beat the system and know how to be the new guy all the time. Too bad I have to beat the system instead of just being valued for paying them over $3,000 for service since I have been their customer.
Corey Smith is the Vice President of Innovation at Fisher’s Document Systems.


Corey Smith is a businessman, writer, technology fanatic, graphic designer and web developer.

He is the webmaster for CopierCatalog.com, the Chief Web Architect for Dealer Marketing Systems, the Editor in Chief for OfficeProductNews.net and the VP of Technology for Seybold Scientific.

You can find him on Twitter, FriendFeed, and LinkedIn.

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Submitted by Put your money where your mouth is - Master the Business - B (not verified) on Fri, 09/07/2007 - 06:03.
[...] often, the new guy gets all the best deals. You will very often spend less money if you are the new guy. New products [...]
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