Price check on aisle three!

My wife was shopping the other night and her contact solution rang on the cash register as $5 and it should have rung as $3. The sixteen year old cashier called for a price check. They waited a few minutes. She called for another price check. The line stacked up. Finally, out of frustration, my wife said that she would just pay the difference because she just wanted to get out of the store. As they were completing the sale, the cashier got a call. "Oh, she doesn't care about the price check anymore," was what my wife heard. My wife was shocked. Of course she cared... at the very least, she cared that other people might have to go through this same problem. She told the cashier she should probably get it fixed so that other customers don't have the same problem in the future. The lesson? Empower your employees that face the customer to make decisions. Make it easy for them to make the customer experience the best experience possible.

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Corey Smith Vice President of Innovation at Fisher’s Document Systems.