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Do Your Collection Policies Ruin Your Brand?
Earlier in the year, our van met with an untimely demise. We had just signed up with Farmer’s insurance a week before and they were great. We were very pleased with how they handled it (our insurance rates weren’t too happy, though).
About the same time, we returned our truck on lease end. Both vehicles were leased through Chrysler Financial.
The problem came when Chrysler Financial couldn’t get things right on the final payment. This is an amazing story that anyone should understand if you have to collect on any debt. I am going to tell this story in the form of what lessons should be learned. continue reading...
