My Faves

I have run this blog for more than a year now.

I must say, it has been a fun thing for me. I would guess that I have learned a lot more than anybody who has read this blog. It certainly makes me think a little more about business and technology. When ever I go anywhere, I always think about the blog that I can write.

I am sure that I have come up with some bad posts, but I thought I would share a few of my favorites from the last year.

	Tell me why this clearance post is needed? Leading up to this ATM, there is no covering, no ceiling, nothing over your car. After you leave the ATM, you end up in the parking lot where you can get out on the street. Again, nothing over your car. The only thing you drive under going to and from this ATM is the clearance warning. This was just stupid, see the full size image and the rest of my thoughts at Warning Sign Not Needed.
	Why does change fail to generate an ROI in business? Assuming that change is the right thing to do for your organization, you may find that it will fail. Anytime you work to make change and it fails, you not only lose the cost of implementation, but you also have lost opportunity. My humble opinion - a great post on change and ROI at Does Change Always Equal an ROI?
	"There are absolutely 'no refunds' for lessons or private parties. We are sorry for the inconvenience." Yeah, sure. They really care. Read my suggestion at Do You Really Care?
	How about this? Rather than just moving the branch, the paint truck just drove around it… as a result, a sub-standard job. How often do we ignore the simple things that will allow our service to stand out in the crowd because it is simply not our job? How can we ever expect to be great if we keep passing the buck? Read the full post at Not My Job.

Of course, there are some posts that I like that don't have any "fancy" pictures associated. The page I get the most hits via search is "Dear Valued Customer" I had an entire series (13 posts, I think) on the Customer Experience. You can take a look at the trackbacks in that post to see all of the links, but some of the ones that I really like are:

• Do you really care about your customer?
• Can't vs. Won't
• Customer Loyalty Programs are Meaningless
• Your Document Management Policies Degrade the Customer Experience
• Of BBQ and Burgers

One of the key things my blog as taught me is the benefit of internet marketing.

Ten years ago, I told my wife that the internet wouldn't amount to much from a money making opportunity for the masses. At that point, search was in it's infancy. Since then, Google has changed the face of how the internet is perceived.

So, when I started this blog, I really wanted to understand. So, I wrote a little whitepaper about new media. I hope you like it. It is titled, New Media: How Technology Can Bring Success. If you have any posts that you have read of my nearly 400 posts, I'd be interested to hear your thoughts. The Good, the bad or the indifferent. Let me know what you think.