For Whose Convenience?
I flew into Honolulu last night on a much needed vacation... but the mind of a blogger never rests. My wife and I were waiting at carousel D6 for our bags.
After we had been waiting for about 15 minutes... marveling that so many bags go unclaimed while so many people stand and wait for their bags to appear, we heard an interesting announcement.
"For your convenience, passengers on flight 1865 can pick up their bags on either carousel D6 or D7."
Did I get that right? Now, I am responsible to check two different carousels? How do I know which to check? How is that convenient for me?
So, I walked over to D6 and my wife stayed at D7.
Was it really for my convenience? I don't think so. I think it was for the convenience of the baggage handlers. However, it doesn't seem too customer friendly to say, "Sorry, we messed up. Now you'll have to look in two places for your baggage."
Corey Smith is the president of Tribute Media a web development firm providing high performing, industry specific websites. He is a businessman, writer, technology fanatic, graphic designer and web developer. His greatest passion is teaching, consulting and speaking.
You can find him on Twitter, FaceBook, FriendFeed, and LinkedIn.
You love this post, right? Don't be afraid, Share it with someone...
