People

The thought of empowering people so they fill the gaps in processes and procedures is a simplistic perspective on the argument for finding the right people.

Justin Foster says, "The Right People will help create the right processes!" While I agree with that, so often, finding the right people is either illusive or impossible.

One of the key factors his argument doesn't take into consideration is that of unions. I have talked on this subject a little before. But I would like to share another example.

My sister-in-law purchased a treadmill last week. The delivery driver was going to drop it off in the garage. It was fully assembled and was incredibly awkward and heavy.

She asked him to take it inside. continue reading...