Phone.com

I received an email from another VoIP provider that found my post on Why Not Packet8. The message was from someone from the management team at Phone.com (how about that for a great url?)

What impressed me was the even though they found my email from my blog and could have launched into a sales pitch, it was more of, "Hey, I noticed you have a problem here... let me know what we can do to help." I liked that approach.

So, I commented that I didn't really understand why a softphone was such an issue. It doesn't make sense to me. I mean, I have used it on a locally hosted VoIP system, so why in the world would it be hard on an internet hosted system. Alon Cohen, one of the partners was kind enough to respond. It has some great information that I asked if he wouldn't mind letting me post. So, I have posted it at the end of my comments here... unedited. continue reading...