Softphone

I received an email from another VoIP provider that found my post on Why Not Packet8. The message was from someone from the management team at Phone.com (how about that for a great url?)

What impressed me was the even though they found my email from my blog and could have launched into a sales pitch, it was more of, "Hey, I noticed you have a problem here... let me know what we can do to help." I liked that approach.

So, I commented that I didn't really understand why a softphone was such an issue. It doesn't make sense to me. I mean, I have used it on a locally hosted VoIP system, so why in the world would it be hard on an internet hosted system. Alon Cohen, one of the partners was kind enough to respond. It has some great information that I asked if he wouldn't mind letting me post. So, I have posted it at the end of my comments here... unedited. continue reading...

Well, who'd thought getting a simple softphone for my computer would be such an adventure? I sure didn't. I was sure that it would be an easy process.

After my experience with Packet8.net (they still want a second chance... I'll let you know how that goes) and my experience with VoIP.com, I was getting a little frustrated. It was time to try Vonage. I figured that they must be good... after all, they sure tell me that on the TV all the time, and a message like that has got to be true? Right?

Learning about the service.

I sent a few emails back and forth through the day that had the normal questions... Can you do this, can you do that? How do I know it will work? Yada yada yada.

At first, I couldn't find anything, anywhere on their site about the softphone service, but I was sent to this link.Through all the emails, I received enough confidence that I should try them out on their trial program. continue reading...