technical support

So, I mentioned last week that I am not happy with Packet8.net. They have asked for a second chance. I'll let you know how that works out.

But, I know that I shouldn't put all my eggs in one basket so I decided to look around for other services.

Voip.com has a softphone service that I signed up for. Here is my experience:

What Impressed Me.

Unlimited calling for $14.95 per month. With no set up cost.

I was also very pleased that the first month was free. Not a, "Pay for your first month, and if you don't like it, we'll give you a refund." It was a no payment up-front option.

Where it started to go downhill.

After I started the account, I clicked on the download button in my account and it was a broken link. I had to go out of my account page to find the download. Finally I got the softphone installed, received my phone number and got everything to work... or so I thought. continue reading...