Vonage

Get ready, this is a long one, but I think it will be worth the read.

I mentioned before that I am not interested in recommending Packet8.net. I have been a customer of theirs for three years have had some not-so-pleasant experiences.

I also have mentioned that I was giving them a second chance. I thought I would share the experience of the second chance.

During my initial conversation, I was told that to get the price to the $25 that I wanted, they couldn't help me given the structure of their system. However, a few hours after my post, I received a quote that indicated the pricing could be had.

Here is the quote as I received it. (You may need to save rather than open... it is a .xls file)

My first thought, "Okay, I thought we could come to an agreement!" continue reading...

Well, who'd thought getting a simple softphone for my computer would be such an adventure? I sure didn't. I was sure that it would be an easy process.

After my experience with Packet8.net (they still want a second chance... I'll let you know how that goes) and my experience with VoIP.com, I was getting a little frustrated. It was time to try Vonage. I figured that they must be good... after all, they sure tell me that on the TV all the time, and a message like that has got to be true? Right?

Learning about the service.

I sent a few emails back and forth through the day that had the normal questions... Can you do this, can you do that? How do I know it will work? Yada yada yada.

At first, I couldn't find anything, anywhere on their site about the softphone service, but I was sent to this link.Through all the emails, I received enough confidence that I should try them out on their trial program. continue reading...

So, I have been searching for the right VoIP connection for my home-based business. I am not interested in Qwest... not in the least. My Cable provider has an expensive service that doesn't really fit my needs.

My needs are simple. I want a softphone that can ring at the same time another phone rings. I don't need a fancy business system because everyone else I work with pays for their own phones... I don't have to transfer and I don't have to worry about business phone needs. I have been with Packet8.net for three years now, so I thought that I should start looking there.

The experience started about a week ago.

I spent some time on a chat session with someone at Packet8. This person told me that if I wanted to have a softphone to work, I would simply need to download and associate a calling plan with it. continue reading...